Terms & Conditions

01 Agreement to These Terms

These Terms & Conditions ("Terms") govern your use of the website nexorauk.com and the services provided by Nexora UK Ltd ("Nexora UK", "we", "us", "our"), registered office: 5 Brayford Sq, Stepney Green, London E1 0SG, United Kingdom.

By accessing our website, requesting a proposal, or engaging our services, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree with any part of them, please do not use our website or services.

These Terms apply alongside any individual service agreement or written proposal we sign with you. Where there is a conflict, the individual agreement takes priority.

02 Our Services

Nexora UK provides digital growth services, including but not limited to:

• Search Engine Optimisation (SEO) — improving your visibility in organic search results.
• Social Media Marketing — strategy, content and management of social channels.
• Graphic Design — logos, branding, flyers, menus and marketing materials.
• Web Design & Development — designing, building and maintaining websites.
• E-Commerce Solutions — online store setup, optimisation and growth.

The exact scope, deliverables, timeline and fees for your project will be set out in a written proposal or agreement before work begins. We may decline any project at our discretion.

03 Quotes, Fees & Payments

All quotes and proposals are valid for 30 days from the date of issue unless stated otherwise. Prices are quoted in pounds sterling (GBP) and, where applicable, exclusive of VAT.

• Projects typically require an agreed deposit before work begins, with the balance due on completion or per the payment schedule in your proposal.
• Recurring services (such as monthly SEO or social media management) are billed in advance on an agreed billing cycle.
• Invoices are payable within 14 days of issue unless agreed otherwise in writing.
• We reserve the right to pause or suspend work on accounts with overdue invoices, after reasonable notice.

Third-party costs (such as ad spend, domains, hosting, stock assets or premium plugins) are not included in our fees unless expressly stated.

04 Client Responsibilities

To deliver great results, we need your cooperation. As a client, you agree to:

• Provide accurate, complete and timely information, content and feedback needed for your project.
• Ensure you own — or have permission to use — all materials you supply to us (text, images, logos, brand assets).
• Grant us the access reasonably required to perform the work (e.g. website, hosting, ad or social accounts).
• Review and approve deliverables within a reasonable time; delays in feedback may extend project timelines.
• Use our services only for lawful purposes and lawful businesses.

05 Intellectual Property

Your materials remain yours. Any content, branding or data you provide to us stays your property.

Final deliverables become yours on full payment. Once your project is paid in full, ownership of the agreed final deliverables (designs, website files, creatives) transfers to you, unless your proposal states otherwise.

We retain ownership of our pre-existing tools, know-how, frameworks and any draft or rejected concepts. We may showcase completed, non-confidential work in our portfolio and marketing — if you would prefer we didn't, just tell us in writing and we will remove it.

All content on this website — text, graphics, logos and design — is the property of Nexora UK Ltd or its licensors and may not be copied or reused without our written permission.

06 Results & Third-Party Platforms

We work with data, proven strategy and full commitment — but digital marketing outcomes depend on many factors outside any agency's control, including search engine algorithms, advertising platforms, competition and market conditions.

• Any figures, rankings or timelines we discuss are good-faith estimates, not guarantees, unless expressly guaranteed in writing.
• We are not responsible for changes made by third-party platforms (Google, Meta, hosting providers, etc.) that affect performance.
• Case studies and statistics on our website reflect the results of specific projects and do not promise identical results for every business.

07 Limitation of Liability

Nothing in these Terms limits or excludes liability that cannot be limited by law (including for fraud, or death or personal injury caused by negligence).

Subject to that:

• We are not liable for indirect or consequential losses, loss of profit, loss of revenue, loss of data or loss of business opportunity.
• Our total liability arising from any project or service is limited to the total fees you paid to us for that project or service in the preceding 12 months.
• We are not liable for downtime, faults or data loss caused by third-party hosting, plugins, platforms or services outside our control.

You are responsible for maintaining backups of your own materials and for your legal compliance in your own jurisdiction and industry.

08 Cancellations & Refunds

• Monthly services may be cancelled by either party with 30 days' written notice. Work completed up to the end of the notice period remains chargeable.
• Project work — if you cancel after work has started, you will be invoiced for the work completed to date; deposits cover work already performed and are non-refundable once work has begun.
• We may terminate an engagement with immediate effect if invoices remain unpaid after reasonable reminders, or if the relationship or project becomes unlawful or unworkable.

Refund requests are reviewed case by case and handled fairly — talk to us first; most issues can be resolved quickly.

09 General Terms

• Privacy — our handling of personal data is described in our Privacy Policy.
• Changes — we may update these Terms from time to time; the latest version on this page applies. Material changes will not affect projects already agreed in writing.
• Severability — if any part of these Terms is found unenforceable, the rest remains in force.
• Entire agreement — these Terms plus your signed proposal form the entire agreement between us.
• Governing law — these Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.